[구인] Sales/E-Commerce Customer Service Representative -마감
마감일
2023-12-28
근무지
Stockton
내 용
Job Summary:
As a Sales/E-Commerce Customer Service Representative, you will be responsible for providing exceptional customer service to customers who purchase products through our e-commerce website. You will respond to inquiries, provide information, and resolve issues to ensure customer satisfaction and retention.
Responsibilities:
• Respond to customer inquiries via phone, email, and other sales platforms in a timely and professional manner
• Provide product information and assist with placing orders
• Resolve customer complaints and issues in a satisfactory and timely manner
• Process customer returns and exchanges
• Collaborate with the shipping and fulfillment team to ensure timely delivery of orders
• Maintain accurate customer records and update customer information as needed
• Stay up-to-date with product knowledge and changes in e-commerce policies and procedures • Meet or exceed customer service goals and objectives
• Other duties as assigned
Qualifications:
• Fluent in English
• High school diploma or equivalent
• 1-2 years of experience in customer service, preferably in an e-commerce environment
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office
• Knowledge of e-commerce platforms such as Shopify or WooCommerce is a plus
Location : Stockton, CA
Website : https://tarpstiedowns.com/
Please send your resume to jun@tarpstiedowns.com if you are interested in this position.
Thank you.
As a Sales/E-Commerce Customer Service Representative, you will be responsible for providing exceptional customer service to customers who purchase products through our e-commerce website. You will respond to inquiries, provide information, and resolve issues to ensure customer satisfaction and retention.
Responsibilities:
• Respond to customer inquiries via phone, email, and other sales platforms in a timely and professional manner
• Provide product information and assist with placing orders
• Resolve customer complaints and issues in a satisfactory and timely manner
• Process customer returns and exchanges
• Collaborate with the shipping and fulfillment team to ensure timely delivery of orders
• Maintain accurate customer records and update customer information as needed
• Stay up-to-date with product knowledge and changes in e-commerce policies and procedures • Meet or exceed customer service goals and objectives
• Other duties as assigned
Qualifications:
• Fluent in English
• High school diploma or equivalent
• 1-2 years of experience in customer service, preferably in an e-commerce environment
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office
• Knowledge of e-commerce platforms such as Shopify or WooCommerce is a plus
Location : Stockton, CA
Website : https://tarpstiedowns.com/
Please send your resume to jun@tarpstiedowns.com if you are interested in this position.
Thank you.
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